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F.A.Q.
FREQUENTLY ASKED QUESTIONS
HOW MANY FINALS WILL I RECEIVE?
WE TYPICALLY PROVIDE ONE OR TWO FINAL DESIGNS TO CHOOSE FROM DEPENDING ON THE SERVICE TYPE. RUSH ORDERS ONLY RECEIVE ONE FINAL DESIGN TO APPROVE DUE TO THE TIMEFRAME FOR WORK. LOGO ORDERS ARE GIVEN 3 CHOICES.
HOW SOON WILL YOU GET STARTED?
THIS ALL DEPENDS ON THE SERVICE TYPE, TIME OF ORDER AND BUSINESS HOURS. OUR CREATIVE HOURS ARE FROM 8AM UNTIL 3PM AND 7PM-10PM, MONDAY THROUGH SATURDAY. DURING THESE HOURS WE ARE BUSY DESIGNING MULTIPLE PROJECTS AT ONCE. IF YOUR ORDER WAS PLACED AFTER BUSINESS HOURS, THERE IS NO GUARANTEE THAT YOUR ORDER WILL BE STARTED ON THAT DAY UNLESS RUSH FEE IS ADDED.
WHAT'S A RETAINER FEE?
"A RETAINER FEE IS AN AMOUNT OF MONEY PAID UPFRONT TO SECURE SERVICES OF A CONSULTANT, FREELANCER, ... OR OTHER PROFESSIONAL."
PER WWW.INVESTOPEDIA.COM; CORPORATE FINANCE
THIS IS NOT AN ADDITIONAL FEE, THIS FEE IS DEDUCTED FROM YOUR TOTAL AMOUNT. YOUR REMAINING BALANCE IS DUE BEFORE FINAL FILES ARE SENT. WE DO NOT ACCEPT RETAINERS FOR WEBSITEs. FULL PAYMENT IS DUE BEFORE ANY WEBSITE DEVELOPMENT or WEBSITE REVAMP.
WHAT ABOUT CHANGES?
EACH CLIENT IS AFFORDED TWO FREE CHANGES PER PROJECT UNLESS OTHERWISE STATED. MORE CHANGES THAN AFFORDED WILL RESULT IN FEES INCURRING. THESE FEES DEPEND ON THE CLASSIFICATION OF THE CHANGE. ADDENDUMS CAN BE MADE IF THE PROJECT IS 30 DAYS OLD OR LESS. FEE MAY INCUR.
REVISIONS ARE DIFFERENT THAN CHANGES. IF YOU COME UP WITH ANOTHER CONCEPT AFTER WE HAVE PRESENTED PREVIEWS OF YOUR FINAL DESIGN OR ARE UNHAPPY WITH YOUR FINAL RESULTS AND WISH TO CHANGE THE ENTIRE DESIGN, A REVISION FEE WILL BE CHARGED. THIS IS CONTINGENT ON THE SERVICE BUT CAN BE NO LESS THAN HALF OF THE ORIGINAL PRICE OF THE SERVICE.
HOW LONG DO YOU KEEP THE EDITABLE FILE AVAILABLE?
ALL FILES ARE AUTOMATICALLY DELETED AFTER 30 DAYS. IT IS IMPERATIVE THAT YOU SAVE YOUR FILES TO A TRUSTED DEVICE. ALL FILES ARE SENT TO AN EMAIL ADDRESS PROVIDED BY THE CLIENT AND SHOULD BE TRACEABLE WITH A SIMPLE SEARCH IN YOUR EMAIL APPLICATION. WE ARE NOT ALWAYS ABLE TO RECOVER FILES ESPECIALLY OVER 365 DAYS OLD. AGAIN, ALWAYS IMMEDIATELY SAVE YOUR FILES TO A SAFE DEVICE.
does top notch branding issue refunds?
after work has began, top notch branding studio and graphics lab does not issue refunds ever due to the nature of work and labor/time required.
WHAT IS THE TURNAROUND TIME FOR SERVICES PROVIDED?
THIS VARIES UPON THE SERVICES REQUESTED. CLICK HERE FOR OUR TURNAROUND TIME SHEET. PLEASE RESPECT THESE TIMEFRAMES. IF YOU NEED SERVICES SOONER, PLEASE REQUEST RUSH FEES WHICH ARE AVAILABLE MONDAY - THURSDAY.
DO YOU PROVIDE SNEAK PEEKS?
WE DO NOT ALLOW SNEAK PEEKS DURING THE DESIGN PROCESS. YOU WILL BE PROVIDED WITH PREVIEWS AFTER COMPLETION; THIS MAY BE RENDERED AS A MOCKUP OR JUST THE DESIGN IN GENERAL. ALL PREVIEWS FEATURE WATERMARKS FOR PROTECTION OF OUR INTELLECTUAL PROPERTY. ONCE YOU APPROVE AND ALL PAYMENTS HAVE BEEN RECEIVED, YOU WILL GET YOUR DESIGN VIA EMAIL (OR PLATFORM OF YOUR CHOICE) WITHOUT WATERMARKS. ONCE YOU RECEIVE YOUR FINAL, WE WILL IMMEDIATELY DELETE ALL OTHER OPTIONS. IF YOU WANT THE OTHER OPTIONS AS WELL, THEY ARE ALWAYS HALF OFF IN ADDITION TO YOUR TOTAL.
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